JO
Jay-jay Olivier
1 reviews | Active since Aug 2018
15 Aug 2018, 20:49
DSTV Now streaming buffering
DSTV Now app on tv box buffers 99% of the time so sick of the poor service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Aug 2018, 08:07Dear Jay-jay Olivier
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2018, 08:07
Official
Dear Jay-jay Olivier
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Aug 2018, 14:50Good day Jay-Jay
Thank you for sending us your query.
Please do a speed test by clicking on this link www.speedtest.net. A recommended speed for streaming is 4Mbps, also you will not be able to access DStv Now when your services are disconnected.
Furthermore, please check if your TV Box is google certified. Here are the steps below;
- Open the Google Play Store app.
Tap Menu Settings.
Under “Device certification” you'll see if your device is certified.
Thank you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Aug 2018, 14:50
Official
Good day Jay-Jay
Thank you for sending us your query.
Please do a speed test by clicking on this link www.speedtest.net. A recommended speed for streaming is 4Mbps, also you will not be able to access DStv Now when your services are disconnected.
Furthermore, please check if your TV Box is google certified. Here are the steps below;
- Open the Google Play Store app.
Tap Menu Settings.
Under “Device certification” you'll see if your device is certified.
Thank you.
Kind regards
Dinah
Best regards,