DSTV Now should be DSTV Never

I have been trying to fix errors with the DSTV app for hours and to my regret tried to fix my problem through their live app. Firstly DSTV had a computer program answering there app which kept on asking if I wanted to pay my bill ( which is payed) and not related to the problem at all. The went on live chat on DSTV live chat...I went on 1st try at 7:42 pm and got a message at 1:53 am saying that sorry they wanted to help but see I am not available anymore ..well it was 6 hours later! Attemp 2 finally got a response at 7:58 pm after I contacted them at 6: 45 pm and that sat through a hour long chat which again didn't fix anything and got a message that. "Thank you for contacting DSTV live chat. If that is all for today have a great day further." And I even told the client service person that my problem is not fixed! Now it is hours later but again got the standard waiting that I must hold on for the next available agent!! Horrible time waste!