DSTV Now: Shocking Service

I’ve been trying to link my smart card number to my DSTV Now account for 3 weeks. I have called, emailed and live chatted with DSTV consoltants and although I’m always promised feedback I never get any. The explanation is always “the matter has been escalated” but after 3 weeks I would have expect that this issue would have been rectified. I believe that I have been patient but I now want this resolved. DSTV Now is advertised as this wonderful solution to access your content anytime, anywhere however based on my experience this couldn’t be further from the truth.