1 reviews | Active since Jun 2014
DSTV Now service discontinued
Dear Multichoice (DSTV)<br> <br> It took me four emails for you to acknowledge that you discontinued the DSTV Now service for DSTV Premium subscribers without PVR. Bottom line is that it would have been better to acknowledge your non support for your premium subscribers by answering a question with a straight answer.<br> <br> And to top it all off, today I receive another email from your support team, explaining to me how to get the service up and running on my devices. This is after all the previous emails and phone calls. This tells me that your own team of support staff is not even up to speed with the cancellation of the DSTV Now service for non PVR customers. No wonder I couldn't get a straight answer from either the call centre or the support team. <br> <br> Please try and answer me in one sentence
DStv live streaming and online Catch Up services are an extension of the PVR experience, which can be accessed online and on multiple devices. These are available only to DStv Premium customers with an active PVR.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv live streaming and online Catch Up services are an extension of the PVR experience, which can be accessed online and on multiple devices. These are available only to DStv Premium customers with an active PVR.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
