DSTV NOW - problem -bad to none service

So after my Hellopeter complaint (copied below once again) on the 5th of November, Amanda phoned me on Friday the 6th of November and try to help - she asked me to reply on an e-mail she will send with some pictures of my problem. I immediately did that, but the e-mail came back as undelivered.

This I then put on a review on Monday the 9th of November and up until now - I heard nothing again. Is there ANYONE that can assist me with a DSTV NOW problem, or Amanda - can you please contact me again so we can resolve this query.

Setlhage • Hi, my name is Setlhage. Welcome to Live Chat. • Hi Setlhage • I want to add DSTV now to my Smart TV, but it keeps on telling me my TV is connected to another profile Thu, 9:25 AM Setlhage • Please go to menu on the app, then settings, then manage devices; please provide me the device ID. It's the long alpha-numeric number that you see. Please follow the steps from the dstv now app.Please copy and paste or type down the number • Can you assist? • I already did that, it does not work Thu, 9:26 AM Setlhage • Please do the above • Sorry I misread - will do now • Jsut trying to find it on my tv Thu, 9:28 AM Setlhage • Okay • I cannot seem to find it • but hang on, still looking • ok, sorry to keep you waiting • Device ID - ***ad9e00 • you still there? Thu, 9:36 AM Setlhage • No • Please read and follow the steps I have provided above • I gave you the device ID • I've entered the code on the DSTV now app • it does not work, it keeps telling me I'm connected to another device. • I don't know why • I can take a picture and send it to you Thu, 9:39 AM Setlhage • It's the long alpha-numeric number • I had the same problem with Showmax about a year ago, but they sorted it out quickly Thu, 9:39 AM Setlhage • Device ID It's the long alpha-numeric number • That's what I typed Thu, 9:39 AM Setlhage • No its not • ***ad9e00 so it this not it? - it's an alpha numeric nr Thu, 9:40 AM Setlhage • No it does not have so many Zeros • ok, I cn see a model code and serial nr as well, will give you that as well. • Serial nr - 00YY3FAM500423Z • Model nr UA49RU7300KXXA Thu, 9:42 AM Setlhage • Please attach a screenshot of what you see under manage devoces • Will do now Thu, 9:44 AM Setlhage • Are you still on chat? • yes • just waiting for the pics to come through so i can send • not sure why it's taking so long, sorry about that • here we go • can you see that? Thu, 9:49 AM Setlhage • Do you see where its written device ID? • Here is my tv details • That is my phone • I do have it on my phone • I want it on my smart tv • I already have the app • on the tv Thu, 9:50 AM Setlhage • Then you should follow the steps I provided you with on the tv • But I did • I also send you a photo • om the nrs it's giving me Thu, 9:51 AM Setlhage • No • on the TV • Can you not see the picture I've send now? Thu, 9:51 AM

Setlhage • Do you have a DStv Now app on your tv? • Yes • as I said • I can log in and everything • but as soon as I want to play something • it's saying it's connected to something else Thu, 9:52 AM

Setlhage • The steps I provided you with you need to do them on your tv • Do you not understand what I'm trying to say? Thu, 9:52 AM

Setlhage • No yu are doing the wrong things • Then what am I doing wrong? Thu, 9:53 AM

Setlhage • You are not listeng to me • Yu are ddoing the wrong things • Please do as I advise so that you can be assisted • please speak to me in a respectful manner. • I'm really trying to Thu, 9:54 AM Setlhage • You go to your DStv Now on your tv and follow the steps I provided you with above • I will do it step by step and send you a picture of the message I get on the TV as well. • I did that - I'm sending you the picture - I am in my profile, I can see everything, but it does not want to play.... Thu, 9:54 AM Setlhage • Please go to your DStv Now on your tv and follow the steps I provided you with above then provide me with the device ID • I really am not sure why we do not understand each other, I already did those steps, I am in DSTV now on my TV - all is there, but when I try to play an episode - the exact message I get is - This device is registered to a different user - please remove this device on the other account. • I will send you the pictures I took as well. • I did register this TV to a different DSTV Now account previously but that is cancelled, I even went into that previous DSTV now - signed in went to manage devices and the TV is not even registerd there anymore, so I don't know what is going on. • as I said, I had the exact problem with showmax when I first started using this DSTV now profile and they sorted it out quickly from there side Thu, 9:59 AM Setlhage • You see why i'm saying you are not listening to what i'm instructing? • I asked you to follow the steps and provide the device ID but you are trying to play an episode which is completely different from what I have requested you to do • but I gave you all the nr's I could see on the TV • I even send a photo 20 minutes ago

Setlhage • No its what I asked • where must I find another ID for the device if it's not one of those nr's? 20 minutes ago

Setlhage • If it was I wasn't going to be asking you to follow the steps • ok, so where should I find other details than what I've send you on the tV 19 minutes ago

Setlhage • Please please please please i'm begging you now • I went to settings as you asked, I've send you a picture of all the nr's it's giving me, where can I find it? 19 minutes ago

Setlhage • Can you please do as I instruct so that you can be assisted • Please • what am I not doing, please, I ask you, what am I doing wrong • where do I find a different nr for you • I will give it to you anytime, but I don't know where to find it 18 minutes ago Setlhage • Please go to DSTV NOW menu on the app, then settings, then manage devices; please provide me the device ID. It's the long alpha-numeric number that you see. Please follow the steps from the dstv now app.Please copy and paste or type down the number • Ok, you are talking about the app on my phone? Then settings, then manage devices, then you want me to provide my phone's ID? - not the TV's ID? 17 minutes ago Setlhage • NOOOOOO • I'm talking about the tv not a phone • that's what I thought • I'm looking on that, butok • ok, now I understand - when you said app - I assumed the phone, I'm sorry, it's TVUA49RU7300KXXA • I will take a picture as well 15 minutes ago Setlhage • That's no what i'm looking for, please check a device ID • Device ID It's the long alpha-numeric number • where do i find it - please please tell me 13 minutes ago

Setlhage • Its written device ID • • ok, will go and have a look somewhere at the back • I followed your instruction and went to settings on the DSTV app on the TV and that is the screen I get • will look if I see something else 11 minutes ago

Setlhage • It says your device is not registered and you need to press ok to register • Yes, that I do and then I get the message - Something went wrong, please try again, this is like this now for almost a year • no matter how many times I press ok 9 minutes ago

Setlhage • Please click ok, log out ad log back in • ok, will try that 8 minutes ago

Setlhage • You need to do that until it says the device is registered • Logged out, logged back in with the code I had to enter on the site, back to settings, manage devices, exactly the same, Something went wrong • I've been trying this for more than a year. • is there nothing you can do from your side, like showmax helped me 6 minutes ago Setlhage • Please click ok, log out and log back in until it says the device is registered • Wow, as I said I've been doing this for more than a year - nothing works. Also, if you look back at our chat - the device ID you were begging for I've send 9:45 already - It was also on the photo I've send you. • I cannot believe you cannot assist from your side 4 minutes ago Setlhage • Unfortunately there is nothing we can assist on our side, you need to do it from your side • I will escalate this matter to hellopeter, looks like it's the only way you get help. Pay a lot om money for DSTV and then we cannot use it properly, I had no problem to registre my MiBox on my other TV - I am sure it's got something to do with the previous profile this TV was linked to - but as I said, if I logg into that one, go to manage devices, I'm also not seeing this TV, so i cannot delete it of there. a minute ago Setlhage • Are you still on chat? • Pity, looks like the guys from Showmax are more willing to help. now • • New Messages •

Setlhage • Okay • Thank you for contacting DStv Live Chat. If that's all for today, have a great day further