DSTV NOW poor support

For 2 weeks i have been having an issue with my sports packages not updating under catch up within the DSTV Now application. On 4 occasions i have chatted to the support live chat, and every time i spoke to them they went through the same procedure and same questions, and came to the same conclusion that they going to escalate the issue to I dont know who.

The problem i have with this is that there is no email address i can email to follow up on this, and one of the techs actually gave me a reference number (only one of them!), but who do i follow up to? the live chat again? and go through the same process that i have been though the past 2 weeks?

I have got not one good review on all the times i have chatted to these in consultants lacking the actual s****s to fix complex issues, instead of telling me to log out and log back in. As you can tell i am extremely frustrated at this point. I have never had an issue with dealing with dstv support at branches or over the phone.

Maybe the escalation process should be more fluid, instead of hoping someone is going to resolve my issue or improve the technical knowledge of the 1st line support! I get its 2020 and live chat is the in thing, but maybe there should be a phone calling option to resolve this issue as well! Please resolve my issue! The reference number i received this morning is ***

I got my screenshots as well.

PS: Stop asking me to run speed tests!!!! that is not the issue.