DSTV NOW PAYMENT

Item: DStv (MultiChoice)
Rating: 1
Author: Jacques M

I have activated streaming on DSTV NOW on the 1st of June and made the payment via the online app with my bank card. On the 2nd of June the service was stoped due to "payment not received". If you do a payment online with the app your payment is approved immediately so why is my payment not reflecting on my account. I have logged the problem and I have received a ref number,

Thank you, I have escalated the matter please give us 24-48 hours to reconnect your services, until then please use this as ref number to the escalation ..Ref ***4 Should the matter not be resolved by then please contact us using the ref number to follow up on the escalation.

No service yet. Will I receive credit for the day's that I could not use DSTV NOW or have I lost my money? Will this be a monthly problem? If you go onto my account YOUR SYSTEM, it reflects that I have made a payment.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

04 Jun 2023, 07:28

Hi Jacques May,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply04 Jun 2023, 07:28

Official

Hi Jacques May,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

Jacques M's updateReviewer Update

04 Jun 2023, 15:42

Thank you for coming back to me. You have solved my problem. The agent that called me really went out of his way. 5 stars for him.

Jacques M's update04 Jun 2023, 15:42

Reviewer Update

Thank you for coming back to me. You have solved my problem. The agent that called me really went out of his way. 5 stars for him.

DSTV NOW PAYMENT

About

Community

Businesses

Follow Us