Dstv Now online streaming issue for 6days and still not resolved

Dstv is pathetic. Dstv now have had issues since last week Thursday untill now (day 6). Every evening between 5pm and 9pm it freezes up then i need to log out, log back in, take my laptop out, start up laptop, then authorise the code i get on the tv, then only it works and that is if im lucky otherwise do it for an second or even third time.... once im logged back in ive gotta sit and pray it doesn't freeze up again. If im lucky it will only freeze twice every evening. Is Dstv just taking our money and not upgrading servers to keep up with the demand? After phoning in multiple times over the weekend and being told it would be escalated, i was nicely informed on Monday i have to use live chat to get to live streaming agents and the call center cant resolve my issue. On live I was told to clear browser history, delete App and reinstall it, even after all of this the problem continues.... Is Dstv *********** of resolving the issue? My opinion.... they never upgraded their servers and now cant handle the damand although we paying every month...... Today's reply from them.... please be patient there is an issue with our system. And after that.... please be patient our system is currently down but ure issue will be resolved soon.... when will this sion be since its been like this for 6days..... pathetic pathetic pathetic