DSTV Now not working for weeks

I have been struggling to access my channels on DSTV Now for the last week now. Yesterday I tried calling but you hold on for hours. I tried the live chat you wait for hours. This morning I finally got hold of a Lesego M via the online chat facility. She said she cleared my account I should log out and log in again. I tried this on different browsers and even my cellphone and it still didn't work. Fast forward 13 hours later I even tried another PC and still it is not working. I starter the live chat again at 6:52 pm. it is now 8pm and I'm still waiting for a reply. Premium package is to expensive to struggle like. They are quick to disconnect if you don't pay but when you need help you must wait for days. CAN YOU HELP A PAYING CUSTOMER PLEASEQ!!!!!!!!!