DSTV Now not useable

I have upgraded to a DSTV Explora on Sunday 12/04. To date I have not been able to use the DSTV Now site for streaming video. I have logged numerous support calls and have been contacted by different people, all who ask me to do the same thing but has absolutely no effect on the error being received. The error states that I have to be a DSTV premium PVR customer which I am. I cannot stream using my phone or laptop. The error message is the same. Surely this cannot be a difficult issue to resolve and it is almost a full week now.