DSTV now is pathetic

If I had the option, i would rate a zero because that's what dstv deserves. I have had continuous issues trying to stream dstv now via my tv box. it worked like a charm a few months ago when i purchased the device but as soon as they update the app, it fails to work. i've logged numerous calls with them and their chat consultants are unable to resolve the issue. i've been promised callbacks after their technical team gets a chance to investigate. well, i've logged at least 5 different requests with promises and needless to say, not one call ever returned and the issue still persists. The cherry on top is that today's consultant has now admitted that their IT department has now realised that TV boxes generally struggle when they update the app to a newer version. So clearly their IT department is too *********** to roll out a successful update compatible with all devices in the way that Netflix or other streaming services are able to. Also, why is this not communicated to customers upfront? So zero stars for technical expertise and zero stars for customer service.