CL
Connie L
1 reviews | Active since Apr 2018
20 Aug 2020, 18:43
DStv Now failure
DStv Now has been down for more than 2 weeks. Done all the correcting steps the call centre suggested more than 5 times, no luck. Still getting the same screen " SORRY, CANNOT PLAY THIS VIDEO RIGHT NOW. SOMETHING WENT WRONG ON OUR SIDE." Etc. It is time Multichoice acknowledge THEIR problem and stop bulls****ng their Premium Contract customers. If you don't resolve this, you will lose me and as many others as I can persuade to dump you.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Aug 2020, 19:22Hi Connie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Aug 2020, 19:22
Official
Hi Connie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Aug 2020, 15:14Hi Connie,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, the matter has been escalated to our second line support for an investigation. We will provide feedback when get the get the feedback of support team.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, the matter has been escalated to our second line support for an investigation. We will provide feedback when get the get the feedback of support team.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Aug 2020, 15:14
Official
Hi Connie,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, the matter has been escalated to our second line support for an investigation. We will provide feedback when get the get the feedback of support team.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, the matter has been escalated to our second line support for an investigation. We will provide feedback when get the get the feedback of support team.
Kind Regards,
DStv: Hello Peter Team
Best regards,