1 reviews | Active since Apr 2011
DSTV Now Error - Not Resolved After 3 months
I have been unable to login to DSTV Now for 3 months since my first query.
The first email was sent on 25 May, I received a response on 25 June asking for more details. The next reply came on 25th July saying my account was linked wrong and can they change the email address linked to it, I said yes, received a reply that it was changed but still received the same error. I rep**** back and have yet to receive a response as of 27 August....3 months after the first query.
Dear Chad
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Chad
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Chad
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your account with the information provided. Pleas provide us with your customer number or decoder and smart card number as well as the e mail address used to activate your online profile in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
Good day Chad
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your account with the information provided. Pleas provide us with your customer number or decoder and smart card number as well as the e mail address used to activate your online profile in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,