ME
Mark E
1 reviews | Active since Jan 2016
23 Jun 2023, 14:21
DSTV Now - Don't ever subscribe to this service.
DSTV charge for online viewing and one can never actually watch anything. it has been for weeks.. I only subscribe to watch sports. guess I will cancel and find it elsewhere.
Useless useless useless.
This will be the response from DSTV
1. Don't forget to ask me to reset my devices, sign out and sign back in. 2. Check my fibre connection at 100MBps. 3. No wait hold on and start a chat with a sales consultant that has to refer it to technical who never resolve anything after having to provide onerous details.
Highway ******* at its best. only digital platform in SA for live sports and you cannot even watch on a browser.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
23 Jun 2023, 14:28Hi Mark,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jun 2023, 14:28
Official
Hi Mark,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
ME
Mark E's updateReviewer Update
23 Jun 2023, 14:30Standard automated response like you non existent service.
ME
Mark E's update23 Jun 2023, 14:30
Reviewer Update
Standard automated response like you non existent service.
ME
Mark E's updateReviewer Update
27 Jun 2023, 11:42As an update to this review. Indeed, I have been contacted by DSTV requesting my details on Saturday 24th June 2023. When the consultant logged into my account. Presto, same issue that I experienced and numerous other DSTV subscribers for weeks now. You cannot stream any live programmes whether it be MNET or SuperSport.
The consultant informed me they would be come back to me as soon as possible. The expectation would be same day as this is clearly a technical issue. Well, its Tuesday 27th June 2023. I have missed another weekend of sport, Currie Cup Rugby Final and the whole weekend of MotoGP.
So DSTV this is where the tyre hits the tarmac. If I do not have resolution where I am watching live television as per your premium account subscription in the next 24 hours.
I will firstly cancel my subscription not to mention I will inform all my friends, family and colleagues to do the same as they are experiencing the very same highway *******.
Lastly, I will engage The Office of the Consumer Goods and Services Ombud (CGSO) to lodge a formal complaint against DSTV for retaining funds and not rendering the services purported. It is very simple, you cannot advertise a service, deduct money monthly and not provide the service.
The consultant informed me they would be come back to me as soon as possible. The expectation would be same day as this is clearly a technical issue. Well, its Tuesday 27th June 2023. I have missed another weekend of sport, Currie Cup Rugby Final and the whole weekend of MotoGP.
So DSTV this is where the tyre hits the tarmac. If I do not have resolution where I am watching live television as per your premium account subscription in the next 24 hours.
I will firstly cancel my subscription not to mention I will inform all my friends, family and colleagues to do the same as they are experiencing the very same highway *******.
Lastly, I will engage The Office of the Consumer Goods and Services Ombud (CGSO) to lodge a formal complaint against DSTV for retaining funds and not rendering the services purported. It is very simple, you cannot advertise a service, deduct money monthly and not provide the service.
ME
Mark E's update27 Jun 2023, 11:42
Reviewer Update
As an update to this review. Indeed, I have been contacted by DSTV requesting my details on Saturday 24th June 2023. When the consultant logged into my account. Presto, same issue that I experienced and numerous other DSTV subscribers for weeks now. You cannot stream any live programmes whether it be MNET or SuperSport.
The consultant informed me they would be come back to me as soon as possible. The expectation would be same day as this is clearly a technical issue. Well, its Tuesday 27th June 2023. I have missed another weekend of sport, Currie Cup Rugby Final and the whole weekend of MotoGP.
So DSTV this is where the tyre hits the tarmac. If I do not have resolution where I am watching live television as per your premium account subscription in the next 24 hours.
I will firstly cancel my subscription not to mention I will inform all my friends, family and colleagues to do the same as they are experiencing the very same highway *******.
Lastly, I will engage The Office of the Consumer Goods and Services Ombud (CGSO) to lodge a formal complaint against DSTV for retaining funds and not rendering the services purported. It is very simple, you cannot advertise a service, deduct money monthly and not provide the service.
The consultant informed me they would be come back to me as soon as possible. The expectation would be same day as this is clearly a technical issue. Well, its Tuesday 27th June 2023. I have missed another weekend of sport, Currie Cup Rugby Final and the whole weekend of MotoGP.
So DSTV this is where the tyre hits the tarmac. If I do not have resolution where I am watching live television as per your premium account subscription in the next 24 hours.
I will firstly cancel my subscription not to mention I will inform all my friends, family and colleagues to do the same as they are experiencing the very same highway *******.
Lastly, I will engage The Office of the Consumer Goods and Services Ombud (CGSO) to lodge a formal complaint against DSTV for retaining funds and not rendering the services purported. It is very simple, you cannot advertise a service, deduct money monthly and not provide the service.