DSTV Now does not want customers anymore

Since last week Thursday, our available channels on DSTV Now was very limited. We tried to phone DSTV and they said the only way to get help is using the live chat on the app. The responses take between 1 and 4 hours so we get tired of waiting and go offline. For some reason the person that eventually answers seems surprised that we are not online anymore and gives us a snotty "we would have loved to assist but you were not online". When we do get lucky and catch someone online, we have to explain our problem over and over to every new person and the response is please log out and log back in again, and then when we say it doesn't work, they say it will bes escalated. The esyimated times for resolving the issue ranges from a few hours to 48 hours, but it never gets resolved. Absolutely horrible service and we are on the verge of cancelling our account after about 4 years of being a loyal customer.