DSTV NOW APP not working. LIVE CHAT SUPPORT diabolical

Dstv Now app suddenly not streaming to my device with the error message “Oops something went wrong try again in a few minutes”. Did that a few times. Then opened live chat for support and I am still waiting. The app says to expect a reply around 2 minutes. It’s now been 32 minutes and counting. This is what I put on the live chat message in the end and still nothing. What a joke.

The basics of marketing 101. A live chat has software to a) predict and adjust response times, b) be switched off/ be hidden as an option if your agents cannot respond in time, c) provide AI chatbot support based on common questions, d) offer a once off technical issues automated alert message if the problem sits with you and e) offers automated apologies and or alternative contact options or to ask your customers to be patient. HAVING Live chat available without these things, basic setup by the way, does the opposite. It infuriates your customers to the point of irrational responses, like you know CANCELLING their contract with you. I have Netflix and Apple TV so it’s not an idle threat. Your marketing person should be fired. My goodness. Oh look you’ve made me waste 20 minutes of my life so far waiting for a response. This is unacceptable.