DSTV Now app - Not working and no customer service

DSTV Now app has been giving problems for quite a while now. I made contact with the via Live Chat and got some assistance - having to say there systems was very slow - I was on the line for quite a while. They indicated that my things was reset and I should log out and log back in and everything will work then. Did not solve the problem. Contacted them again, this person told me to uninstall the app and install it again. This did not help as well. Up to date, this app is still not working. I tried to make contact with them via live chat again this morning. The chat indicating their resonse time will be an hour. Nothing happened. Tried again, then the response time was 8 minutes, nothing from Dstv. Then 15 minutes, No response. After about 30 minutes they responded and within 2 minutes disconnected the chat because I did not respond within 2 minutes. But if they do not resond it is ok. I do not have time to sit and watch the live chat screen the whole time as when they might respond. DSTV has no customer service as they indicated that there is no number you could phone. You can only connect with them regarding this matter via the Live Chat and then these people just tell you that they know about the problem for more than a week and that their technicians are working on it. Whilst my DSTV account is paid up to date which is more than a R1000 a month. They can take their repeats and shuve it !