DSTV Now app not working

I have been battling for months with the TV Guide, every time i go into it, i get a message (failed to receive today’s schedule. Please try again later) The Live TV goes not display any info, just the channels name. I have already tried uninstalling the app and reinstalling it several time. I have contacted you customer service by phone, email and visited your multichoice outlet at N1 City on the 23rd December 2017 at 13:50 ref no 2175 and spock to Shantelle Rae. So far no one has managed to help me. The assistant manager Sean Eskelsen was surpose to get back to me. No one is interested in sorting this problem out. But they never forget to debit my account every month. SHOCKING SERVICE.