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CG
Chwayita G

1 reviews | Active since Aug 2022

21 Aug 2022, 15:59

DSTV Now App Malfunction

I still can't believe am unable to watch DSTV on my smart TV after I forgot my password on the DSTV Now App. I have called DSTV call center they could not resolve my issue. I have reached out to the DSTV Live CHAT. They informed me that the issue was escalated and I would be called within 7 days. It's the 3rd week now and there has been no follow-up done. Instead, they called and told me to change to the new DSTV explorer decoder that I would have to pay for the next 24 moths for the upgrade. The service is so pathetic I won't lie. I have been a loyal customer for about 4 years now and this is the treatment I get.

0
Replies (8)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Aug 2022, 16:22
Official
Hi Chwayita, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

CG
Chwayita G's update24 Aug 2022, 19:00
Reviewer Update
When can I expect your response it has been 3days since I wrote the complaint
CG
Chwayita G's update24 Aug 2022, 19:01
Reviewer Update
When can I expect the matter to be resolved or at least for an agent to make contact with me.?

Thanks,
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Aug 2022, 13:16
Official
Hi Chwayita, 

We would like to extend our sincerest apologies for our recent service delivery. 

We have tried contacting you a few times on *** to no avail. 

Please provide us with a more suitable date and time so we're able to contact you and further assist you with your complaint.

Kindly Regards,
DStv: Hello Peter Team 

Best regards,

CG
Chwayita G's update27 Aug 2022, 16:51
Reviewer Update
Wednesday after 09h00am is the suitable time.
CG
Chwayita G's update02 Sept 2022, 09:51
Reviewer Update
Hi DSTV Team, I still have not received a call since I indicated that Wednesday would be suitable for a call from my side. Would please call me anytime from now in order to resolve the issue I have with DSTV Now App. I can't receive an email link that works in order for me to change my password.
CG
Chwayita G's update02 Sept 2022, 09:52
Reviewer Update
I am. So disappointed in your follow-up process. It's been 2 months now waiting for my matter to resolved.
CG
Chwayita G's update04 Sept 2022, 08:47
Reviewer Update
Dear DSTV Team,

I have not received any follow-up call from your team till today. I am unsubscribing from DSTV since I am paying, but can't watch my DSTV.

You did prove me right by not following-up even after I provided the suitable date for the call.