DSTV Now App keeps Freezing on Apple TV
Extremely irritated with the DSTV Now App on Apple TV. Mostly when watching SuperSport channels it freezes every 5-10 seconds… Please don’t even try to tell me its my network connection. Here is my troubleshooting to conclude its the App on the Apple TV platform.
1. I have multiple Apple TV’s. Same thing happens, only on SuperSport channels. 2. I have changed networks, same thing happens. 3. I have soft rebooted all the Apple TV’s. Problem still occurs. 4. I have downloaded the DSTV Now app directly on my Smart TV, and problem is resolved. 5. I deleted the App on Apple TV and re-installed. Same thing happens. 6. Any other App on Apple TV (Netflix in 4k, Showmax, Youtube, etc) works smoothly without any interruptions. 7. I did a network speed test whilst experiencing the issue, no issues on network speed. 8. I did a continuous ping from my laptop on the same network to a public IP whilst experiencing this issue and received no drops in my network connection.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
