DSTV Now App Issues and Consultants Poor Service

I have been streaming with DSTV Now app on my mobile, laptop and TV. Two weeks ago I logged out of the app on TV. When I try logging back again by going to the app, the app displays a code that is to be entered when one goes to url http://now.dstv.com/tv, when this code is entered, there's a message about app working better with Chrome browser. It gives an option to download the browser or dismiss of which I dismiss since LG or WebOS does not support Chrome. When the code is entered and accepted, a message is displayed that says now you can go to the app of which the app displays another code instead of going to the content. This keeps happening infinitely.

I had called DSTV explained the issue and that they might have done an upgrade that is not accommodating for all of us. Twice I have called and I don't seem to get help and consultants seem to be clueless about how the app should work. The last one I spoke to spoke to the technical guys about my issue and still couldn't. She later said I should be going to a walk in centre to report it. I then told her that she's face of DSTV and I am talking to her, if this issue can be experienced by many, why she doesn't escalate this or make the IT department aware of this issue. She told me it is better I do it because things sometimes drag if they are reported internally. I had just downgraded my subscription because of such bad service and it keeps on getting poorer.