AG
Alex G
1 reviews | Active since Feb 2014
20 May 2015, 09:37
DSTV Now aplications not working.
I specifically upgraded to Premium to ensure that I could have use of the DSTV Now Services, Catach and Live on eithe my laptop or my iphone 6. This Took place on the 9th May 2015. All payments were paid in advance in full.<br> <br> I also purchased the network connector to ensure that I could remotely set my programs to record on my PVR. This is not working<br> <br> I have followed all set up instructions.<br> <br> I am told by the web service that I still need a PVR and a Premium Service.<br> <br> I have dealt with DSTV via email and via the call centre.<br> <br> The service is still not working.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 May 2015, 13:51Hello AlexDGrant50,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the online problem and our Technicians are currently working on resolving the issue.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the online problem and our Technicians are currently working on resolving the issue.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply21 May 2015, 13:51
Official
Hello AlexDGrant50,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the online problem and our Technicians are currently working on resolving the issue.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the online problem and our Technicians are currently working on resolving the issue.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert