1 reviews | Active since Oct 2014
DSTV Now.....Abysmal Customer Follow Up
I have spent the last 3 weeks trying to resolve a connectivity problem with the new DSTV Now online site.<br> DsTV tells me that everytime I try to stream a movie or series that I am not a DSTV Premium Customer and that I must link my profile which I did nearly 3 weeks ago.<br> I have spent a number of hours with the DSTV Now call centre people trying to resolve the problem and without fail they have told me that they will escalate the problem and somebody will get back to me.Just got off the phone to them a few minutes ago and still no response.<br> Appalling service from one of SA's premier companies!<br> <br> I attach the text of my complaint which I sent to them<br> <br> \I have been trying for nearly 3 weeks to fix a connection error with DSTV Now on my devices.The error is that I cannot connect online CatchUp/Movies/Supersport on my Laptop/Desktop/Smartphone.The error message states that I have to link my smartcard and be a premium subscriber
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the problem out technicians are working on resolving the problem.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are aware of the problem out technicians are working on resolving the problem.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert