DSTV NOW

DstvNow - Registration done on ConnectID, email to activate account was send to incorrect email address. For the past 4 weeks I contacted "Live Chat" via the dstvnow website, I'm informed "profile not found" on provided ID no, or smart card no, or customer no. "Sorry Sir, it was escalated to the Technicians", 4 weeks later still waiting for feedback... I am able to log on to DSTV Now website, but unable to link smart card = "Unknown Error" and "Customer not found" when I enter my details.