bT
banjwangazibini T
1 reviews | Active since Sept 2013
22 Feb 2016, 10:03
dstv not working but i must pay why?
i requested thes people to disconnect their services because its not functioning,,i rather apply for a new one,,now they are telling that the will disconnect after receiving payment,,,i m asking payment for what? there is no clear answer as to why they decide to diconnect after payment?
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Feb 2016, 12:33Hello banjwanga,
We sincerely apologise for the delayed response and for the inconvenience caused.
We tried contacting you today to no avail. Please note that your service has been scheduled for disconnection on the 1st of March 2016.
This means your DStv service can only be disconnected on your next payment date yours being the 1st of every month, not that you have to make a payment first. Hope the above information clarifies.
Should you need further assistance, please do not hesitate to contact using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We sincerely apologise for the delayed response and for the inconvenience caused.
We tried contacting you today to no avail. Please note that your service has been scheduled for disconnection on the 1st of March 2016.
This means your DStv service can only be disconnected on your next payment date yours being the 1st of every month, not that you have to make a payment first. Hope the above information clarifies.
Should you need further assistance, please do not hesitate to contact using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply25 Feb 2016, 12:33
Official
Hello banjwanga,
We sincerely apologise for the delayed response and for the inconvenience caused.
We tried contacting you today to no avail. Please note that your service has been scheduled for disconnection on the 1st of March 2016.
This means your DStv service can only be disconnected on your next payment date yours being the 1st of every month, not that you have to make a payment first. Hope the above information clarifies.
Should you need further assistance, please do not hesitate to contact using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We sincerely apologise for the delayed response and for the inconvenience caused.
We tried contacting you today to no avail. Please note that your service has been scheduled for disconnection on the 1st of March 2016.
This means your DStv service can only be disconnected on your next payment date yours being the 1st of every month, not that you have to make a payment first. Hope the above information clarifies.
Should you need further assistance, please do not hesitate to contact using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna