KM
Karabo M
1 reviews | Active since Mar 2012
03 Dec 2024, 14:46
Dstv not wanting to downgrade my account….
Asked to be downgraded for almost 6 months now and for some odd reason my downgrade gets cancelled and they can’t even explain why. The WhatsApp line says the account has been downgraded but debit order says otherwise. Called the contact centre twice and still same nonsense. Service is very appalling not sure if this is how Dstv now tries to keep its ever decreasing clientele
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Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Dec 2024, 14:48Hi Karabo,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Dec 2024, 14:48
Official
Hi Karabo,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
KM
Karabo M's updateReviewer Update
03 Dec 2024, 14:51Your service is very appalling i must say. 20min now on a call with your contact centre and they still can figure out what’s happening yet the call are so called recorded
KM
Karabo M's update03 Dec 2024, 14:51
Reviewer Update
Your service is very appalling i must say. 20min now on a call with your contact centre and they still can figure out what’s happening yet the call are so called recorded