DSTV not taking customers views into account

I was most surprised today when trying to access channel 177 HGTV that it is no longer available. My wife is an interior designer and gets a lot of inspiration from this channel.

My question is, why has this channel discontinued, as we are aware of a lot of people that watch this channel and I know it was very popular. Secondly, is there no sort of courtesy to your DSTV viewers to advise them that you are discontinuing this channel, and perhaps call for comment. This is not the first time it has happened. ITV channel 123 was also recently discontinued without any notice to your viewers.

Another example is the new movie channels 1, 2 , 3 , 4. This is just a smoke screen and all the same ‘’old’’ movies are being shown and lumped together in various channels – NOTHING NEW, SAME OLD, SAME OLD. Lastly, please everyone should check you debit orders, as in June DSTV advertised that you could get one movie free per week during lockdown. I took up this offer, only to notice that they charged me for 1 movie. Upon contacting them, I was told that it was an error and would be rectified in my next debit order. What if this ''error'' occurred on all debit orders and only 10% complain because it's a small amount, imagine the nice windfall for DSTV..

As a Premium package viewer, I am concerned that I’m not getting value for money, and I will be seriously considering my further subscription to DSTV.