mvdP
martin van der Pas
1 reviews | Active since Dec 2009
11 Jun 2020, 09:19
Dstv not sticking to promises
On the 6th May I bought an extra decoder from Game with a deal that the dish installation is free and the 1st month viewing is free on COMPACT. They now have cut me 3 times because I haven't paid for the viewing. I contacted their help desk via WhatsApp to solve this. Sent them copies of the receipt from Game as well as picture of the decoder box cover. They have an escalation but this even doesntt help Please help
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Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jun 2020, 09:56Hi Martin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Jun 2020, 09:56
Official
Hi Martin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
mvdP
martin van der Pas's updateReviewer Update
14 Jun 2020, 10:21Hi, despite the promises made " Your concern is currently being investigated by the relevant department for urgent resolution" I was again cut today Sunday 14 June. This is now the 4th time that I am cut. You all seem to work in Silo's.
mvdP
martin van der Pas's update14 Jun 2020, 10:21
Reviewer Update
Hi, despite the promises made " Your concern is currently being investigated by the relevant department for urgent resolution" I was again cut today Sunday 14 June. This is now the 4th time that I am cut. You all seem to work in Silo's.