DSTV NOT PROFESSIONAL.... HIGHLY ANNOYED CUSTOMER

Highly annoyed with Dstv Multi choice.

1. Customer care centre - total waste of time and mobile airtime. Spent 15mins on the phone and nothing was resolved. 1st few minutes got through, agent was not able to answer my question so he did not advise me and suddenly put me on hold or tried cutting the call I am assuming. Called back again, and was told my ID number not valid... A whole lot of hogwash. Then you need to listen to unnecessary talk, which users up all your mobile airtime.

My reason for calling, My Dstv not working as the messeng on screen says something about the cable that's connected to the Dstv dish. I have paid for the month of February and now not able to use for the rest of the month until I sort out the cable with the dish. My question was will I get compensated for not using the services in February and the agent was not able to give me a proper answer and basically put me on hold or tried cutting it.

Not professional at all Dstv, we basically still support you guys but your services seems to be annoyingly frustrating, I can see why many people have moved away from Dstv and rather stream online with less hassle. Please e can someone get back to me.