DSTV not Obeying POPI ACT

Dear DSTV Customer Support, I am writing to express my deep dissatisfaction and disappointment with the way my DSTV subscription has been handled. I intentionally did not pay my subscription for January 2025 because I felt I was not receiving the services I was paying for. This was reflected in my decision not to pay at the end of December 2024.

On January 22, 2025, I made the payment for my subscription. However, just four days later, I received a message stating that my subscription would be cut off on January 30th due to non-payment. I immediately contacted the call center, where I was informed that DSTV had subscribed me to Netflix without my consent, and they could not provide any clarity on the other amounts charged.

I have several questions and concerns that need immediate clarification:

How is it possible that DSTV can subscribe me to a service without my consent? I have had my own Netflix account for the past 4 years, and I did not request this subscription.

How can you subscribe me to Netflix and then not provide me with the login details to access the service?This seems extremely unreasonable, especially when I am being asked to pay for a service I didn’t authorize.

Is the R600 I paid on January 22nd only covering 8 days of my subscription? Can you clarify what this payment was for, given the ongoing issues?

Is this how DSTV operates now, by unfairly charging customers? It feels as though I have been misled and taken advantage of in this situation.

A few days later, I received a message stating that my PVR would operate for 3 months for free, which I thought indicated that DSTV had recognized the issue. However, now my subscription has been suspended, and I’ve been informed that I owe R500. Does this mean that my total subscription fee is now R1,100? I paid R600, and now you’re saying I owe an additional R500?

Please provide clarity and correct the billing discrepancies as soon as possible. I expect a detailed explanation of the charges and a resolution to this ongoing issue.

Thank you for your prompt attention to this matter. I look forward to your response.