SF
Shafiqua F
1 reviews | Active since May 2015
01 Jun 2015, 15:27
DSTV NOT NOTIFYING ME OF CANCELLATION
I called on 01/06/2015 and spoke to Crescentia and Refilwe and was notified that i cannot disconnect my services as its after my invoice date i was only then notified that i cannot disconnect my services no where in any invoice or bookelt which i never received was this ever told to me i called previously due to reconnection fees that i incurred and was told by the agent that i can call at any time to cancel my services this is unacceptable i dont want to use the services and i will not be held liable for reconnection charges
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DStv (MultiChoice)'s replyOfficial
05 Jun 2015, 10:13Hello Shafiqua13,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to call you on your mobile and home numbers to no avail. Please be advised that MultiChoice policy is and it is in our terms and conditions that you can schedule disconnection before your invoice date which is the 28th of very month. If you let us know before the 28th of the month then we will schedule disconnection.
Kindly let us know if you request your service disconnected because our records indicate that your June payment was not made as yet.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to call you on your mobile and home numbers to no avail. Please be advised that MultiChoice policy is and it is in our terms and conditions that you can schedule disconnection before your invoice date which is the 28th of very month. If you let us know before the 28th of the month then we will schedule disconnection.
Kindly let us know if you request your service disconnected because our records indicate that your June payment was not made as yet.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply05 Jun 2015, 10:13
Official
Hello Shafiqua13,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to call you on your mobile and home numbers to no avail. Please be advised that MultiChoice policy is and it is in our terms and conditions that you can schedule disconnection before your invoice date which is the 28th of very month. If you let us know before the 28th of the month then we will schedule disconnection.
Kindly let us know if you request your service disconnected because our records indicate that your June payment was not made as yet.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to call you on your mobile and home numbers to no avail. Please be advised that MultiChoice policy is and it is in our terms and conditions that you can schedule disconnection before your invoice date which is the 28th of very month. If you let us know before the 28th of the month then we will schedule disconnection.
Kindly let us know if you request your service disconnected because our records indicate that your June payment was not made as yet.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta