DSTV NOT KEEPING ITS PROMISE

My mom is a pensioner and she had an issue with her DSTV explorer. She diligently pays her monthly subscription on time. She had an issue with her explorer and therefore made her way to the MultiChoice branch in Durban CDB. She was then given a new unit and advised that an Installer will be at home in 24 -48 hrs. The only form of entertainment she has to keep her busy is watching DSTV. She had then requested that I call on her behalf to check which installer will be coming through. I had then called your call centre and advised that there has not been an allocated installer for her. The lady apologised and re-assured me that in 24 hrs someone will come through. This however is not the case. I was given a ref. number ***2 and advised that the request will be tended to ASAP. Yesterday I contacted the call centre once more and advised that she will recieve an OTP of which to date hasnt even come through. I had been with the agent for over 30 mins having her trying to send the OTP to Moms number as well as my own but with no luck. I was advised that a team leader/ supervisor will contact me or mom and also that has been done. The unfortunate thing is you will require your full subscription at the end of the month but its been week and still you havent sent anyone to install. Promises of installers coming through as well as returning call have not been kept. Its past your turnaround time and not even an apology. DISAPPOINTING!!!!