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bW
bert W

1 reviews | Active since Feb 2016

31 Jan 2024, 11:29

DSTV NOT HONORING OFFER / POORLY WORDED OFFERS

I received an offer from DSTV on 29 December 2023 and again on 19 January 2024.. """" Score Big with 6 months of Premium Streaming for only R199pm"""'

I accepted their offer and made payment of R 87.49 as reflected on my DSTV account when the "RECONNECT NOW" link was used on 10 January 2024.

I wanted to continue utilizing this offer on 20 January 2024, but my DSTV account did not reflect the offered amount of R 199.99. It reflected the standard monthly premium payable.

I have been in contact with DSTV since 21 January 2024, ( x5 telephonic conversations, X5 e-mails, life online chats) but DSTV does not want to recognize that I accepted their offer and aver that the offer lapsed as I did not make payment. In terms of Law of Contract, I have accepted DSTV's offer with my first payment and DSTV should have adopted my account accordingly, which they did not, which led to confusion as to the amount payable. So, watch out for misleading ( Not properly worded ) offers from DSTV. They are full of excuses afterwards.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jan 2024, 12:12
Official
Hi Bert, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jan 2024, 12:17
Official
Hi Bert, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
bW
bert W's update01 Feb 2024, 11:06
Reviewer Update
Following the submission of my complaint as detailed earlier, I received a phone call from a MultiChoice representative on the same day at 15:36. Despite having to reiterate my complaint AGAIN (a total of 12 repetitions), Mr. Multichoice assured me that an investigation would be conducted, and he committed to contact me later in the afternoon. Regrettably, I did not receive any subsequent communication. Moreover, when attempting to respond to the number from which Multichoice called, I discovered that the number is "invalid". (???) (011- ***. I am seeking additional communication and a resolution from DSTV (MultiChoice), please.