TM
Theron M
1 reviews | Active since Nov 2020
16 Nov 2020, 14:19
Dstv not helping
On 21st of October 2020 I woke up and my decoder was disconnected. I went on my dstv app and found that some has changed my package to access and mine is compact. I changed it by to compact and pay the outstanding amount on 3rd of November 2020 now the can't fix my error 102-29. I have called and my REF number is ****I 219. I still have this issue and no one is doing anything about it. I paid for full service but I am get less when I need to catch up and recording. I can't. Please help me as I don't know what to do now.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Nov 2020, 14:33Hi Theron,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2020, 14:33
Official
Hi Theron,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Nov 2020, 17:20Hi Theron,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have reconnected your HDPVR functions and confirmed to you that you account is in credit hence the system is showing a lower amount than usual.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have reconnected your HDPVR functions and confirmed to you that you account is in credit hence the system is showing a lower amount than usual.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2020, 17:20
Official
Hi Theron,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have reconnected your HDPVR functions and confirmed to you that you account is in credit hence the system is showing a lower amount than usual.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have reconnected your HDPVR functions and confirmed to you that you account is in credit hence the system is showing a lower amount than usual.
Kind Regards,
DStv: Hello Peter Team
Best regards,