Dstv not having new seasons on catch up

Imagine having a premium package and not having a new series of a show available on Catch up. I have been corresponding back and forth with the customer support service in order to find out when the new season of The Block would be available on catch up. Dstv does not even realise that this season is the new season in SA and has not aired here before. The show is only available on Catch up if you have the Compact package. How does this make sense?