DSTV , not delivering!

We are prepaid subscribers for the Premium Package. Lately we have had problems with Showmax and Catch up. We reset and followed screen messages to clear the error code. I called in today 10 September at about 16.30, spoke to Bridget, explained our issue and was told 'very sorry but we are having a problem with those services’. I asked how long for and when do they expect the issue to be resolved. The answer was 3 months and we do apologize, we are changing over to a new system and we cannot tell you how long it will take to be resolved. I said, so we are paying for services we are not able to access and you cant tell me for how long? No answer, not good enough Customer number ***0