sM
sharon M
1 reviews | Active since Dec 2015
02 Mar 2016, 11:17
dstv not crediting my payment
i paid my dstv on the 23rd of february 2016 and DSTV is sending sms that my account will be suspended because i have not paid. i have even phoned them on the 29th of February and spoke to Thabiso Qhautse and i emailed him my proof of deposit and he assusred me that my account will be updated , however today i have rcvd another nasty sms that my account is over due and will be suspended.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2016, 14:26Hello mhlangasn,
Thank you for taking our call today. Please accept our apology for the delayed response and the inconvenience caused in this regard.
As discussed, your account is paid up and reflects a credit balance. We have also forwarded your request to the team leader for further assistance.
We strongly recommend that you use our touch points below for further assistance.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the delayed response and the inconvenience caused in this regard.
As discussed, your account is paid up and reflects a credit balance. We have also forwarded your request to the team leader for further assistance.
We strongly recommend that you use our touch points below for further assistance.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply04 Mar 2016, 14:26
Official
Hello mhlangasn,
Thank you for taking our call today. Please accept our apology for the delayed response and the inconvenience caused in this regard.
As discussed, your account is paid up and reflects a credit balance. We have also forwarded your request to the team leader for further assistance.
We strongly recommend that you use our touch points below for further assistance.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the delayed response and the inconvenience caused in this regard.
As discussed, your account is paid up and reflects a credit balance. We have also forwarded your request to the team leader for further assistance.
We strongly recommend that you use our touch points below for further assistance.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah