1 reviews | Active since Feb 2015
DStv, not connecting MY world!
There are not enough character spaces in this block to explain my frustration. Let's try a summary: I have been trying to downgrade from Premium to Compact package with PVR activation since middle of June. Bottom line is this seems to difficult to do. When enquireing about the amount due, I have had 7 different amounts. On the DSTv App it will say R1297,60 and when I phone to enquire why this exorbatant amount for Compact package, then the amount becomes R50, or R22 or R100.97 and so it goes on. I have phoned numerous times (the last time after 22 minutes and no resolve, I put the phone down.<br> I just received an email yesterday saying I still need to pay R22 odd rand, but when I check on the App for self service the amount due is almost R1300!!!!<br> All i want is the DSTv Compact package with PVR functionality.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert