LG
Lusanda G
1 reviews | Active since Sept 2011
27 Feb 2016, 19:59
DSTV not connected
We paid for DSTV account this morning but it has still not been connected. We phoned the call centere 3 times, sent a message to the Facebook page, and sent two emails to two different agents and enquiries with proof of payments attached. We then phoned again and were told that it is still not connected. Sent an email again to another agent Primrose Koko who finally connected it within 5 minutes. Very bad service delivery, very disappointed.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Mar 2016, 09:24Hello Lubahle,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We are unable to pull up your account with the cellphone number provided, can you kindly give us, your ID number, customer number, smartcard or serial number or cellphone number you registered with on the system so that we can pull up your account and assist you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We are unable to pull up your account with the cellphone number provided, can you kindly give us, your ID number, customer number, smartcard or serial number or cellphone number you registered with on the system so that we can pull up your account and assist you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,
DStv (MultiChoice)'s reply02 Mar 2016, 09:24
Official
Hello Lubahle,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We are unable to pull up your account with the cellphone number provided, can you kindly give us, your ID number, customer number, smartcard or serial number or cellphone number you registered with on the system so that we can pull up your account and assist you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We are unable to pull up your account with the cellphone number provided, can you kindly give us, your ID number, customer number, smartcard or serial number or cellphone number you registered with on the system so that we can pull up your account and assist you.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,