Dstv not canceling their products as I request it

I have requested for dstv internet tto be canceled and it was yet out of nowhere today I received a package of a new dstv internet package I haven't placed the new order for dstv internet you guys didn't yet come collector of the previous one that I canceled and now you sending me a second router the order reference number on the delivery details is ***EE PLEASE fix this and come collect your device I do don't want dstv internet and I do not want my billing to be confused see