DSTV not at your service

I had an unsuccessful debit order on 1 April. I made a full payment on 3 April making use of the My DSTV app. The transaction was successful and the money was cleared by my bank. On 5 April my subscription was suspended due to non payment. I phoned, was assisted and reconnected. On 12 April suspended again. Phoned in, sorted reactivated again. Today suspended again. Told by user that he can see payment but I must send proof of payment. I advised that there is no POP as it was a pmnt from their app...I can only show the payment that went through. I sent this, was not accepted as it was a screenshot.....tried to explain once again that It was not a pmnt via my bank app for which I can request a POP.....not accepted. Phoned again...now being told the payment was reversed.....it wasn't as it did not come back into my account....then told it is because I activated a secon decoder and is now over due.....I only have one explorer and switched off extra view.....I am so frustrated with this poor service and nobody is prepared to assist.