SR
Sandra R
1 reviews | Active since Nov 2011
05 Jul 2024, 11:28
DSTV Not allocating Payments - BAD CUSTOMER SERVICE
Where do I begin...useless agents and service! I paid an amount of R1,198.00 in April 2024 and it never reflected on my dstv account. After various phone calls, emails, live chats and whatsapp messages - to date the matter hasn't been resolved! 2 MONTHS down the line and they keep on brushing me off with enquiry reference numbers and the following messages: "Thank you for contacting Billing and Collection.
Kindly be advised that we have escalated to Central Finance to allocate the payment and we're still waiting for feedback"
Pathetic service!!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Jul 2024, 11:44Hi Sandra , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jul 2024, 11:44
Official
Hi Sandra , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
SR
Sandra R's updateReviewer Update
05 Jul 2024, 11:55Hello there,
Thank you for responding, let me help you speed up the process by providing you with all the reference numbers that you have entertained me with:
ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***
Thank you for responding, let me help you speed up the process by providing you with all the reference numbers that you have entertained me with:
ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***
SR
Sandra R's update05 Jul 2024, 11:55
Reviewer Update
Hello there,
Thank you for responding, let me help you speed up the process by providing you with all the reference numbers that you have entertained me with:
ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***
Thank you for responding, let me help you speed up the process by providing you with all the reference numbers that you have entertained me with:
ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***ENQUIRY REFERENCE NUMBER: ***
DStv (MultiChoice)'s replyOfficial
05 Jul 2024, 12:21Hi Sandra , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jul 2024, 12:21
Official
Hi Sandra , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
SR
Sandra R's updateReviewer Update
31 Jul 2024, 09:22 I received this email 6 days ago...still no feedback
ENQUIRY REFERENCE NUMBER : ***
Dear Mrs Sandra Rocha
I hope you are doing well ,
I have re-escalated the proof of payment to our finance teamApologies for the inconvenience caused
RegardsPhindulo Mulaudzi
ENQUIRY REFERENCE NUMBER : ***
Dear Mrs Sandra Rocha
I hope you are doing well ,
I have re-escalated the proof of payment to our finance teamApologies for the inconvenience caused
RegardsPhindulo Mulaudzi
SR
Sandra R's update31 Jul 2024, 09:22
Reviewer Update
I received this email 6 days ago...still no feedback
ENQUIRY REFERENCE NUMBER : ***
Dear Mrs Sandra Rocha
I hope you are doing well ,
I have re-escalated the proof of payment to our finance teamApologies for the inconvenience caused
RegardsPhindulo Mulaudzi
ENQUIRY REFERENCE NUMBER : ***
Dear Mrs Sandra Rocha
I hope you are doing well ,
I have re-escalated the proof of payment to our finance teamApologies for the inconvenience caused
RegardsPhindulo Mulaudzi