DSTV not allocating payment, service disconnected

I made a payment on 25 September 2015 for the amount of R708.88 on the DSTV website for the payment of my outstanding balance. To date the payment has not been allocated and my viewing was disconnected twice! I sent proof of payment on 28 September 2015 but DSTV finance department said they can't trace payment!!!<br> <br> I even phoned PayU myself and they confirmed the payment was successful. Why cant Multichoice take the initiative and phone PayU - their service provider and sort this mess out - they even had a note on system that they phoned me to say i must contact PayU..... they never phoned and why must I phone PayU, I did not choose payU as your service provider DSTV. And still waiting for the Supervisor to get back to me.