1 reviews | Active since Feb 2012

09 May 2016, 04:08

DSTV NOT ACTIVE???

<p style="margin-top: 0px; margin-bottom: 0px; white-space: pre-wrap; color: #141823; font-family: helvetica, arial, sans-serif; font-size: 13px; line-height: 17.94px; background-color: #ffffff;">Dear Dstv,</p> <p style="margin-top: 10px; margin-bottom: 0px; white-space: pre-wrap; color: #141823; font-family: helvetica, arial, sans-serif; font-size: 13px; line-height: 17.94px; background-color: #ffffff;">Switch my dstv back on with immediate effect as Multichoice has been in full and extra so I am now in the credit with multichoice.</p> <p style="margin-top: 10px; margin-bottom: 0px; white-space: pre-wrap; color: #141823; font-family: helvetica, arial, sans-serif; font-size: 13px; line-height: 17.94px; background-color: #ffffff;">Also I have requested numerous times for our Single View decoder to be switched off but yet you continue too bill be for easy view on that decoder when we have not ever requested single view decoder to have any package. The only decoder you must switch on is our DSTV Explora, Premium Package with PVR facilities.</p> <p style="margin-top: 10px; margin-bottom: 0px; white-space: pre-wrap; color: #141823; font-family: helvetica, arial, sans-serif; font-size: 13px; line-height: 17.94px; background-color: #ffffff;">My ID number is *** My cell number *** or *** Customer number is ***3</p> <p style="margin-top: 10px; margin-bottom: 0px; white-space: pre-wrap; color: #141823; font-family: helvetica, arial, sans-serif; font-size: 13px; line-height: 17.94px; background-color: #ffffff;">I am by my decoder now and waiting for immediate activation, thank you in advance</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 May 2016, 06:21
Official

Dear Mr R Khan 

Thank you for taking the time to contact us, apologies for the inconvenience caused. We’ve checked your account and confirm that we have cancelled your Easy View service on your single view decoder. We confirm that your service have been activated on your Explora decoder with the Premium Package including your PVR facilities as per your request.

Your amount payable is R231.59 for service from the 09-05-2016 to 21-05-2016. Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com 

Regards 

Nesta

 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 May 2016, 06:47
Official

Dear Mr R Khan

We confirm that your service has been activated as per your request.

Regards

Nesta

Best regards,