Dstv nonsense service

I'm very disappointed on the nonsense service that I'm getting from dstv, I requested a downgrade to the access package on the 3rd December 2021 via the whatsapp service and was quoted to pay R278 which I paid on the 15th of December. The payment was for the month of January and the service was suppose to start on the 1st of January. Instead my service was disconnected on the 4th of January and have since been sent from pillar to post without resolution. Apparently my services were not downgraded as promised and now it requires me to pay for services I did not request. The matter has been escalated for 5 days now, spoke to more than 4 agents and none of them resolved anything. It's better to use Netflix and Showmax and forget about this dstv nonsense.