Dstv Nonsense!!
<p>I called Multichoice for the past 3 weeks requesting for my dstv to be reconnected because according to them i haven't paid my August '17 subscription. I spoke to Nonkululeko Gumede and K****tso Molefe and they assisted me in reconnecting. I sent them a proof of payment of which they assured that it was escalated and that my matter will be dealt with but until today... Nothing has been done about it because they keep on disconnecting it! I am so annoyed right now </p>
Dear Lebogang
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lebogang
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lebogang
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have reconnected your services back on the DStv Compact package and we have reversed all the reconnection fee's charged from the 24th July 2017.
We will follow up with our finance team on Monday to urgently assist with allocating the payment to your account.
As soon as we have feedback we will be in touch.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear Lebogang
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have reconnected your services back on the DStv Compact package and we have reversed all the reconnection fee's charged from the 24th July 2017.
We will follow up with our finance team on Monday to urgently assist with allocating the payment to your account.
As soon as we have feedback we will be in touch.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear Lebogang
Apologies for the delayed response.
We confirm that the payment done on the 24th July 2017 of R365 has been allocated to your account.
Next payment will be due on the 25th August for an amount of R354.02.
Please accept our apologies for the inconvenience you have experienced in this regard.
Please kindly take a few minutes of your time and let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us in effort to improve customer satisfaction.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,
Dear Lebogang
Apologies for the delayed response.
We confirm that the payment done on the 24th July 2017 of R365 has been allocated to your account.
Next payment will be due on the 25th August for an amount of R354.02.
Please accept our apologies for the inconvenience you have experienced in this regard.
Please kindly take a few minutes of your time and let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us in effort to improve customer satisfaction.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,