DSTV None delivery

On the 18th of December 2015 I received an SMS from DSTV informing me that my Explorer payment plan was approved and that my decoder will be dispatched in 2 to 3 days. As an existing premium DSTV customer with dual view I ordered 2 explorer decoders. One on the R899 per month special and one for my extra view replacement at R99 per month. Although I ordered both decoders at the same time I only received one to date. <br> <br> I've paid a pro-rata amount for the main decoder for 10 days and the full amount for the second undelivered decoder was also debitted from my account. <br> <br> Every time I phone the DSTV call centre I get the same \Your complaint is escalated"response. DSTV can cancel my account and pick up the unused decoder after creditting me for the payments I've made."""