DStv - NONCHALANT and Poor Service

I'm posting this on behalf of my mother Mrs D. Landsman who is an account holder with DSTV. I have an account with DSTV for many years now, recently I installed 2 xtra views, which is giving me constant trouble and always requires me to get installers which is becoming a costly matter. Since the 7 August 2020 to date I have no xtra view, my account is paid up before the end of the month but no attempt from their side to accommodate me with an xtra view. After calling Aerial & Satellite Excellence several times they eventually cam out to fix up my error 143. I paid these installers R 2094-00 to basically fix nothing as they can not get to the problem and when the installer calls the call center no one can assist you. Does anyone perhaps know where one can get some assistance regarding this matter as I feel I should also be reimbursed for not being able to view. DStv Multichoice is really NONCHALANT about this whole matter but really quick to cut off viewing and truly doesn't care about their clients.