DSTV -non - existent service provider - smartcard details and decoder mixed up with another user that did not bother to pay their account and now I pay the price

I just cannot describe my absolute disgust with this place. So 2 years ago I took the "SPECIAL" to price lock with a new free explora, not only was my account debited twice, but I had to pay unnecessary banking fees for someone else's mistake, I had to wait a week for the stupid thing to be reactivated as well. Now after 2 years, package expires and I have to deal with this so-called service centre again... I do not have the patience nor the energy to do this, so since Monday our dstv has been giving the error that the account is in arrears - they take my money via debit order... How is this even possible?? been a couple of phone calls and promises that the mythical Xtraview department will return the call and fix their stuff up, still waiting, hope they phone me back, because I've been tortured to watch Smurf's on dvd and have actually considered joining this lost village with my 3 year old. If there is a department like that, please take me out of my misery and actually earn the R900 that you take from me monthly.