DSTV Nochoice Grace period

<p>I have DSTV prepaid service and that means pay before you watch and if you dont pay they switch it off after 3 days.</p> <p>I didnt pay for the service by choice at the begining of may and they didnt switch it of after 3 days. I got sms telling me I owe DSTV R1,400.00 and all that and a agent called me so I explained to her what prepaid means and that asked her how can I owe dstv if it is a PREPAID service.</p> <p>A debt collecting agent called me on behave of they client that I owe dstv R1,400.00 and I expalined again the same story of Prepaid.</p> <p>Today I decide to have the service again and call a agent of the call centre and explain the same story.</p> <p> </p> <p>She told me that clients complained about service been disconnected after missing the payment date hence the have a grace period which I am being charge for currently.</p> <p> </p> <p>I asked her if I ever asked for a grace period and why must I call them to say that I wont be making a payment if I am on a prepaid service.</p> <p>When I bought my first decoder, I went home called to get it installed and after that the techn will tell you I am done call dstv to activate the service.</p> <p> </p> <p>That means I have to pay the service fee in advance before I can watch, so we paying in advance and now that advance payment has a new name called Grace Period.</p> <p>She told me that I cant have the service activated if i dont pay the grace period fee which R1,400 but I asked her that I was never behind on prepaid how is the fee double my premium. </p> <p>She told me that they cant and have never reverse a grace period fee that how dstv operate.</p> <p> </p> <p>I cant be held to something I didnt sign or agree to, because you want to keep complaining customers happy , you charge for a grace period thats wrong.</p>